Ponderings in a corner of the universe

Decrease in service. Poor customer focus. Rewards not enough to keep me flying. Due to less business travel this year it doesn’t look like I’ll make the base level of Premier membership with United and I don’t think I’ll be planning my future frequent travel with them. I’ve become less and less impressed with the quality of service on the planes. Much of the time it seems like the staff are not even happy with each other, let alone the customer. I always strive to be positive and helpful (my nature) and even so have felt offended and “put out” by the flight staff on many occasions. Maybe its because they are in receivership? Either way they are not happy and not focused on the customer. The rewards system is well constructed but if the main experience with the company is poor a good rewards system doesn’t matter. (NB: Comments primarily on SFO – LHR route. But also on ~10 domestic US flights in past 12 months. Flown apprx. 150K mi with United in past 18 months.